Refund policy

1. Return & Refund Policy

Effective Date: September 16, 2025

At #ROBE, we take pride in offering quality products. Some products are made-to-order (e.g., embroidery/print-on-demand), while others may be stocked.

• Return Window: Returns/exchanges allowed within 10 days of delivery.

• Eligibility:

  • Returns accepted only for products that are damaged, defective, or incorrect.

  • Some items (e.g., made-to-order or limited edition) may not be eligible unless defective. This will be clearly mentioned on the product page.

• Non-eligible cases: Returns not accepted for wrong size selection, change of mind, or normal wear & tear.

• Proof required: Customers must share photos/videos of the issue within 48 hours of delivery.

• Refund Processing: Once approved, refunds are processed within 7–10 business days, depending on your payment provider/bank.

• Return Shipping Cost: #ROBE covers return shipping for defective/damaged products. For exchanges due to other reasons, customers bear the return shipping cost.

• Cancellation: Orders can be cancelled within 24 hours of placing the order. After that, cancellation may not be possible for made-to-order items.

#ROBE reserves the right to approve or reject return/refund requests based on eligibility.